Absolutely not, unless you want them to. Everything I produce — reports, statements, training materials — goes out under your agency's branding. I work entirely behind the scenes. This is your service. I'm your expert.

Yes. If you manage social media, email campaigns, or any digital content for clients, accessibility applies. An inaccessible Instagram caption, an email with poor colour contrast, a landing page a screen reader can't navigate — all potential Equality Act issues. You don't need to build websites for this to matter.

I'll help you with this as part of the retainer. Accessibility audits typically range from £500–£5,000+ depending on scope. Ongoing compliance retainers to your clients can range from £500–£2,000/month. Most agencies recoup the retainer investment within the first client sale.

Retainer clients have documented evidence of proactive accessibility work, which is exactly what the Equality Act requires. I can provide a written statement of work undertaken and support the client's response. Clients without this documentation are in a far more vulnerable position.

Automated tools catch roughly 30–40% of accessibility issues. The rest — cognitive accessibility, neuro-inclusive content, logical reading order, meaningful alt text — require human expert review. Automated tools also provide no legal protection because they don't demonstrate reasonable adjustment under the Equality Act.

After an initial discovery call, most agencies are onboarded within two weeks. I run a baseline review of your current client work so we both understand where we're starting from, then build the retainer around what you actually need.